An arrival with no front desk, no keys and no staff involved.
From booking to access, with no involvement from the property.
We designed and implemented a self check-in flow that automates the entire arrival process in properties without a physical front desk, from the booking through to entering the apartment.
The flow connects sales and payment, guest registration, documentation and access, letting the customer complete the whole process from any device without depending on the property staff.
- Booking
- Payment
- Registration
- Check-in
- Access
- Invoice
- 01
Booking and payment
The guest books and pays online, which automatically starts the check-in process.
- 02
Guest registration
From their account area, each guest can complete their details and travel documentation on mobile, tablet or desktop, avoiding any in-person paperwork.
- 03
Automatic check-in
Once the required information is complete, the system validates the check-in and leaves the stay ready for arrival.
- 04
Digital access
When the booking date and time arrive, the guest can open the smart locks straight from their phone — no physical keys, no shared codes, no staff involved.
- 05
Ongoing management
From their account area they can review their stay details, and access and download their invoices whenever they need them.
Impact
−90%
Calls and incidents during check-in
The result was a fully digital, self-sufficient arrival flow that reduced the property’s manual work and handed control of the whole process to the customer.
The property ended up receiving up to 90% fewer calls and incidents during check-in, freeing up team time for other tasks.
More than designing a new check-in form, the challenge was connecting different moments and systems across the journey into a single coherent experience: booking → payment → registration → validation → access → invoicing.
